Shipping policy

Thank you for shopping with Love Evol. This Shipping Policy explains how we process, dispatch, and deliver orders.

Order processing

Orders are usually processed within [1 to 3 business days], excluding weekends and public holidays.

During busy periods, product launches, sales, or holiday seasons, processing times may be longer.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking details, where available.

Shipping destinations

We currently ship to:

United Kingdom
[Europe]
[United States]
[Australia]
[Other countries]

If your country is not available at checkout, we may not currently ship to your location.

Shipping rates and delivery times

Shipping costs and estimated delivery times are shown at checkout before you place your order.

Estimated delivery times:

Region	Estimated delivery time
United Kingdom	[2 to 5 business days]
Europe	[5 to 10 business days]
International	[7 to 21 business days]

Delivery times are estimates only and may vary due to courier delays, customs processing, public holidays, or events outside our control.

UK delivery

UK orders are shipped using [Royal Mail / DPD / DHL / courier name].

Tracking will be provided where available.

International delivery

International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges when the order arrives in the destination country.

These charges are the customer’s responsibility unless stated otherwise at checkout.

We are not responsible for delays caused by customs.

Incorrect shipping information

Please ensure your shipping address is complete and accurate before placing your order.

We are not responsible for orders delayed, lost, or returned due to incorrect or incomplete shipping details.

If you notice an error in your address, contact us immediately at [email address]. We cannot guarantee changes once an order has been processed or dispatched.

Lost or delayed orders

If your order has not arrived within the expected timeframe, please contact us at [email address] with your order number.

We will work with the courier to investigate the issue.

Damaged orders

If your order arrives damaged, contact us as soon as possible at [email address] with your order number and photos of the damaged item and packaging.

Pre-orders

If your order contains a pre-order item, the full order may ship once all items are available unless stated otherwise.

Estimated pre-order shipping dates are provided as a guide and may change.

Contact

For shipping questions, contact us at: Matthew@loveevoljewellery.com