Privacy policy

This Privacy Policy explains how [Legal Business Name], trading as [Store Name], collects, uses, stores, and shares personal information when you visit our website, place an order, contact us, or interact with our services.

Who we are

Personal information we collect

We may collect the following personal information:

• Name
• Email address
• Phone number
• Billing address
• Shipping address
• Payment information
• Order history
• Account login details, if you create an account
• Customer service messages
• Marketing preferences
• Website usage information
• Device information, browser type, IP address, and cookies

Payment information is processed securely by our payment providers. We do not store full card details on our systems.

How we collect information

We collect information when you:

• Visit our website
• Place an order
• Create an account
• Sign up for emails or SMS marketing
• Contact customer service
• Submit a review
• Interact with our ads, emails, or social media
• Use cookies or similar technologies on our website

How we use your information

We use your personal information to:

• Process and fulfil orders
• Take payment and prevent fraud
• Deliver products
• Send order confirmations and shipping updates
• Provide customer support
• Manage returns, exchanges, and refunds
• Improve our website, products, and services
• Send marketing communications, where permitted
• Personalise your shopping experience
• Comply with legal, tax, accounting, and regulatory obligations

Legal bases for using your information

We rely on the following legal bases:

• Contract, to process and deliver your order
• Consent, for certain marketing and cookie uses
• Legal obligation, for tax, accounting, fraud prevention, and regulatory requirements
• Legitimate interests, to operate, improve, protect, and market our business in a reasonable way

Marketing communications

If you subscribe to our email or SMS marketing, we may send you updates, offers, product launches, and other marketing messages.

You can unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us at [email address].

Cookies and tracking

We use cookies and similar technologies to operate our website, remember preferences, analyse traffic, improve performance, and support advertising.

You can manage cookie settings through your browser or any cookie banner displayed on our website.

Some cookies are necessary for the website to function properly.

Sharing your information

We may share your personal information with trusted service providers who help us operate our business, including:

• Shopify, our ecommerce platform
• Payment processors
• Shipping and fulfilment providers
• Email and SMS marketing providers
• Analytics providers
• Advertising platforms
• Customer service tools
• Professional advisers, such as accountants or legal advisers
• Law enforcement, regulators, or authorities, where required

We only share information where necessary and appropriate.

International transfers

Some of our service providers may process personal information outside the United Kingdom.

Where this happens, we use appropriate safeguards where required by law.

How long we keep your information

We keep your personal information only for as long as necessary for the purposes described in this Privacy Policy.

Order, transaction, and tax records may be kept for the period required by law.

Marketing information is kept until you unsubscribe or ask us to delete it, unless we have another lawful reason to retain it.

Your rights

Depending on your location and applicable law, you may have the right to:

• Access the personal information we hold about you
• Correct inaccurate information
• Request deletion of your information
• Object to certain processing
• Restrict how we use your information
• Request transfer of your information
• Withdraw consent
• Complain to a data protection authority

To exercise your rights, contact us at [privacy email address].

Complaints

If you are in the UK, you have the right to complain to the Information Commissioner’s Office if you are unhappy with how we handle your personal information.

We encourage you to contact us first so we can try to resolve the issue.

Security

We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, disclosure, alteration, or destruction.

However, no online service is completely secure.

Children’s privacy

Our website is not intended for children under 13, and we do not knowingly collect personal information from children.

Changes to this policy

We may update this Privacy Policy from time to time. The updated version will be published on this page with a revised “Last updated” date.

Contact

For privacy questions or requests, contact us at: Matthew@loveevoljewellery.com