Refund policy

Return and refund policy

Thank you for shopping with Love Evol 

We want you to be happy with your purchase. If you are not completely satisfied, please contact us at [email address] and we will help you with your return or refund request.

Your right to cancel

If you are a consumer in the United Kingdom, you usually have the right to cancel your online order within 14 days of receiving your goods.

To cancel your order, please contact us at [email address] with your order number and the item or items you would like to return.

After you notify us that you wish to cancel, you must return the goods to us within 14 days.

Return conditions

To be eligible for a return, items must be:

• Unused, unworn, and in their original condition
• Returned with all original packaging, tags, and included accessories
• Accompanied by proof of purchase or order number

We reserve the right to refuse a return if the item is not returned in a suitable condition.

Items that cannot be returned

Unless faulty, the following items may not be eligible for return:

• Personalised, engraved, or custom-made products
• Gift cards
• Final sale items, where clearly marked
• Items that cannot be returned for hygiene reasons, if opened or used

This does not affect your statutory rights.

Faulty or damaged items

Please inspect your order when it arrives. If an item is faulty, damaged, or incorrect, contact us at [email address] as soon as possible with:

• Your order number
• A description of the issue
• Photos of the item and packaging

If the item is confirmed to be faulty or incorrect, we will offer a replacement, repair, refund, or another remedy in line with your legal rights.

Return shipping

Unless the item is faulty or incorrect, customers are responsible for return shipping costs.

We recommend using a tracked postal service, as we cannot take responsibility for returned items that are lost in transit.